Privacy policy

Last updated November 6, 2026.

What we collect

When you start a repair or track one, we collect only what you give us:

• Contact details: your name, your email, and your phone number if you add one.
• Drone details: the device type, model, serial number if you give one, and what you are sending with it.
• Your request: the main problem, your description of what happened, and whether you will drop the drone off or ship it.
• Your agreement to the diagnostic fee and the terms.

Once we take a drone in, we add our own records to your ticket: the diagnosis, notes, estimate, parts, cost, status updates and tracking number.

How we use it

We use it to answer your request, repair your drone, email you about it, send you text messages about your repair if you gave us a phone number, and keep our business records. We do not sell your information.

Who handles it

• Our repair system. Tickets are kept in our own repair system, which runs on Cloudflare. Only Rekt Drones staff can open it.
• Cloudflare hosts this website and the repair system, stores the tickets, and screens requests to block bots and abuse. It sees technical details such as your IP address when you visit.
• Google delivers the emails we send you and the notification emails we send ourselves.
• Our text messaging provider delivers texts about your repair.

These providers handle data only to run those services for us.

Cookies and tracking

This website sets no cookies of its own and has no advertising trackers or analytics. The repair request and tracking forms use Cloudflare Turnstile to tell people from bots. Cloudflare may store a small token in your browser while that check runs.

Keeping and deleting it

We keep repair records for as long as we need them to support your work and our business records. To ask us to correct or delete your information, email support@rektdrones.com.